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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Audrey Gutierrez

November 14, 2024

5  out of  5
rating by Audrey Gutierrez
"I had a question about my bill and my State Farm agent was so knowledgeable and professional and answered all my questions. Thank you Miguel Zavala"
We responded:
"Thank you for the 5 Star review! Happy Miguel provided you great service. Please let us know if we can help with any other insurance needs."
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Adrienne Pryor-Morrow

November 14, 2024

5  out of  5
rating by Adrienne Pryor-Morrow
"I called to get my insurance card which was expiring on 11/21/24, the young lady was very helpful she emailed me my cards, and will send hard copies via mail"
We responded:
"We appreciate your review! We are delighted to know that you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rosa Ferreira

November 14, 2024

5  out of  5
rating by Rosa Ferreira
"I have always had a great experience with the entire staff. I usually deal with Miguel, as I have gotten to know him over the past 10+ years of being insured with State Farm. Any questions and/or concerns I have he is always readily available to help me. Call Gaylord Nelson’s State Farm if you need any insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs just let us know! "
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Mike Blievernicht

September 26, 2024

5  out of  5
rating by Mike Blievernicht
"So helpful with my claim for the chip in my windshield"
We responded:
"Thank you Mike for taking the time to leave a great review. "
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Kathleen Jameson

September 7, 2024

5  out of  5
rating by Kathleen Jameson
"I have been going to Gaylord Nelson for over 30 years. My grown children use him and several family members. I have nothing but amazing things to say about him and his staff, especially Luz. They are honest, knowledgeable and friendly."
We responded:
"Thank you Kathy for leaving us a great review!! We appreciate your loyalty over the years. We will continue to provide insurance help for you and your family members in any way you need it into the future. "
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kathy melvin

August 14, 2024

5  out of  5
rating by kathy melvin
"This office has Lucy who I have had the pleasure of dealing with for over the last 22 years. She is kind, professional and always willing to help me with whatever I need. I moved from the area of the office many years ago but I will never change agencies! I am happy with the service for both my home and several autos. I would recommend this office to all my family and friends!!"
We responded:
"Thank you Kathy for the great review and for being a loyal customer. We don’t take that for granted and strive to improve our office every day. Thank you for recognizing Lucy’s outstanding service and leadership in the office. "
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Tweety Hunter

July 3, 2024

5  out of  5
rating by Tweety Hunter
"I've been with State Farm for 11 years and every time I call the office of Gaylord Nelson the staff is ALWAYS so professional. They are so kind, patient and goes out of their way to meet the needs of their customers. I truly appreciate their service!!! Thank you!"
We responded:
"Thank you for taking the time to leave such a positive response about our office. We work hard at trying to provide exceptional service to our customers. We appreciate your business."
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Michael Bonds

April 22, 2024

5  out of  5
rating by Michael Bonds
"Miguel was informative, helpful and understanding."
We responded:
"Thank you Michael for the great review!! Appreciate your comments about Miguel and the great job he does!"
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Eva Bugayong

April 19, 2024

5  out of  5
rating by Eva Bugayong
"Miguel has been more than Excellent agent to my family through the years. We are happy where we are. It’s more than just business with this guy."
We responded:
"Thank you Eva for the great review and the recognition of Miguel and the great job he does. Miguel works hard at establishing the trusting relationships that we value so much that goes beyond just business as you stated!"
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Marissa Gonzalez

April 17, 2024

5  out of  5
rating by Marissa Gonzalez
"Yesica Sierra was very patient and thorough. She deeply explained all the coverage details pertaining my policy during my quote. I am thrilled to say I am now covered with State Farm! & Yesica Sierra is an amazing representative! She goes Above & Beyond !"
We responded:
"Thank you Marissa for the great review. Appreciate you recognizing the great job Yesica did explaining coverages and helping you with your insurance. "
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joe eoj

April 9, 2024

5  out of  5
rating by joe eoj
"What a great experience! An insurance company where you actually get to speak to a real person - no fuss, no muss! I was tired of being soaked by my current company and my brother and nephew recommended Gaylord Nelson State Farm Insurance. Lucy spent over an hour with me explaining everything and answering questions I hadn't even thought to ask. She was SO personable and knowledgeable. I highly recommend!!!"
We responded:
"Thank you for the great review and recognizing the great job Lucy does explaining coverages and helping customers make the right choices for their insurance. We appreciate you taking the time to leave us a review!! "
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Mark Medwed

March 14, 2024

5  out of  5
rating by Mark Medwed
"Miguel provided me with an excellent policy. The price was competitive. The information on the policy was straight forward."
We responded:
"Thank you Mark for the great review! We appreciate your business and you taking the time to leave us a review!"
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Bukola Adeniji

January 30, 2024

5  out of  5
rating by Bukola Adeniji
"We have been with Gaylord Nelson - State Farm Insurance for over 20years now. The customer service is excellent, very professional and prompt response to calls. Lucy is an exceptional contact who is very knowledgeable of all the policies and answers all my questions whenever I contact her. Overall, I will recommend to anyone who needs a great service."
We responded:
"Thank you Bukola for the great review!! We value your business and appreciate the long term loyalty. We don’t take it for granted. We hope to continue to earn your trust for all your insurance needs. Thank you for recognizing Lucy’s efforts. She has over 20 years experience at my office and does an outstanding job. "
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Bernice Munoz

January 25, 2024

5  out of  5
rating by Bernice Munoz
"After two decades with Allstate we decided to make the move to State Farm and Luz made the transition painless. Luz is the definition of customer service cannot express how easy it was to talk to her and she answered every single one of our questions without making us feel like we were a bother!"
We responded:
"Thank you Bernice for the great review! We pride ourselves in customer service and providing the right insurance coverages for your situation. Again thank you for taking the time to giving us a review! "
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Jermaine Humphrey

January 7, 2024

5  out of  5
rating by Jermaine Humphrey
"I’ve been a client of Gaylord and team since 2005 when I first moved to Chicago. His team has been providing excellent customer for almost 20 years. It first started with rental insurance, then home owners insurance, then car, and now life policies. Big thanks to Luz and her patience. She took her time to answer each of my questions, provided honest feedback and offered the best fit products based on my family needs. Overall it was her attention to detail that ultimately helped my wife and I add this additional policy with State Farm. Thanks for all of your help Luz. Gaylord, you have a gem with her on your team."
We responded:
"Jermaine, first of all thank you for your loyalty over the years and complimenting our customer service. I am happy Luz was able to help you with getting your life insurance in place. Luz has been with my agency over 20 years now and I am blessed to have her on the team. I appreciate your recognition of Luz and her excellent qualities. Lastly, thank you for taking the time to write such a great review!! "
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Ken Petropulos

November 10, 2023

5  out of  5
rating by Ken Petropulos
"Gaylord and Luz are the best. They went over every option and possible discount. Luz gave me hours of time to make sure policies and discounts were correct and went the extra mile unlike other insurance companies. Don’t hesitate to use this location. They are the most personable and friendly carrier I have ever dealt with!"
We responded:
"Thank you Ken for the great review!! We appreciate your business and glad Luz was able to handle all your concerns about your coverages. We value the relationship we have built up over the years and are glad we can continue serving your insurance needs into the future!"
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Quiana Gholston

November 1, 2023

5  out of  5
rating by Quiana Gholston
"She was positive polite.. understanding concern.. patient..well spoken..made me feel comfortable...her name is Lucy.... thank you state farm"
We responded:
"Thank you Quiana for recognizing Lucy’s exceptional customer service skills. Our goal is always to serve the best needs of our customers!! We appreciate the great review!"
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Becky

September 27, 2023

5  out of  5
rating by Becky
"Yessica was understanding of my situation helped with finding a solution for my monthly payment and explained the penalties. Thank you!"
We responded:
"I am happy Yessie was able to make things work for you!! Thank you for taking the time to leave your comments and give us a great review!!"
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Nick Facius

September 21, 2023

5  out of  5
rating by Nick Facius
"Lucy is fantastic and does an excellent job!"
We responded:
"Thank you Nick for the great review!"
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Yeama Neal

September 18, 2023

5  out of  5
rating by Yeama Neal
"I had a question about my insurance and the staff was quite knowledgeable and friendly!"
We responded:
"Thank you Yeama for the great review!"
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tinker bell

September 12, 2023

5  out of  5
rating by tinker bell
"This place has so many nice people that work there they always go above and beyond to help you.."
We responded:
"Thank you for the great review!"
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carol neumann

September 11, 2023

5  out of  5
rating by carol neumann
"Very helpful and I appreciate the information as I had a few questions. Thank you"
We responded:
"Thank you Carol for the great review!"
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Robert Budz

July 20, 2023

5  out of  5
rating by Robert Budz
"Miguel Zavala has been nothing short of amazing helping me through a rough part of my life. I recently lost a parent and had no idea about existing policies with car and house and Miguel helped me through every step. We communicated back and forth and always in a timely manner. Was so helpful and answered every question I had. Transitioning policies and making sense of everything was a huge weight taken off my shoulders. I truly owe a huge debt if gratitude to Miguel for everything he has done. I appreciate it so much."
We responded:
"Thank you Robert for the great review and comments about Miguel! We are sorry for your loss and we are happy to be here to help navigate through the insurance issues that come up with the loss of a loved one. "
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a j

July 20, 2023

5  out of  5
rating by a j
"Always have the Top notch treatment from all the agents and receptionist. Keep up Great work"
We responded:
"Thank you for the great review AJ!"
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KF Spencer

July 12, 2023

5  out of  5
rating by KF Spencer
"Thank you to everyone at Mr. Nelson’s office. Staff is very professional and helpful :)"
We responded:
"Thank you KF Spencer for taking the time to leave the nice comments and giving us a great review! "