State Farm® Insurance Agent Gaylord Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
charisse perkins
June 19, 2025
5
out of
5
rating by charisse perkins
"Quick efficient and professional"
We responded:
"Thank you, Charisse, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Gaylord Nelson State Farm office. If you ever have any questions or need assistance, we’re here to help! Gaylord Nelson, State Farm, Chicago, IL"
Maryanne Love
May 30, 2025
5
out of
5
rating by Maryanne Love
"Gaylord Nelson-State Farm is like a family they definitely have your back on all your insurance needs even when you don't understand certain situations Armando is courteous and very professional Please!! Know you guy's are cut above the rest"
We responded:
"We appreciate your review and recognition of Armando. We are delighted to know you had a great experience with the Gaylord Nelson State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help with all your insurance needs. Gaylord Nelson, State Farm. "
Alice N
May 19, 2025
5
out of
5
rating by Alice N
"I have had Miguel as my agent for many years and he is the BEST. He is very patient, honest, gets things done immediately and is always very pleasant. The staff at the office is also very pleasant. If there is a promotion to be given Miguel should get it. Thanks Miguel."
We responded:
"We’re thankful for your feedback at the Gaylord Nelson Agency! We appreciate your recognition of the great job Miguel does for our customers. Our goal at the Gaylord Nelson Agency is to provide that kind of service on each interaction we have throughout our entire team. Thank you for your business and if we can help you with any other of your insurance needs please give us a call! The Team at Gaylord Nelson Agency, State Farm."
Jennifer Fernandez
March 5, 2025
5
out of
5
rating by Jennifer Fernandez
"They answers questions and emails quickly. Love their promptness."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Gaylord Nelson State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Roe Lee
February 28, 2025
5
out of
5
rating by Roe Lee
"Be with you guys for years i enjoy them"
We responded:
"Thank you for your 5-star review! The Gaylord Nelson State Farm team and I are happy to be your good neighbor!"
Eve Houser
February 25, 2025
5
out of
5
rating by Eve Houser
"The representative (Armando) was very helpful and was able to get me a monthly payment within my budget, while still getting full coverage. He was also very informational. Excited to start my insurance journey with this business."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Armando at the Gaylord Nelson State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Audrey Gutierrez
November 14, 2024
5
out of
5
rating by Audrey Gutierrez
"I had a question about my bill and my State Farm agent was so knowledgeable and professional and answered all my questions. Thank you Miguel Zavala"
We responded:
"Thank you for the 5 Star review! Happy Miguel provided you great service. Please let us know if we can help with any other insurance needs."
Adrienne Pryor-Morrow
November 14, 2024
5
out of
5
rating by Adrienne Pryor-Morrow
"I called to get my insurance card which was expiring on 11/21/24, the young lady was very helpful she emailed me my cards, and will send hard copies via mail"
We responded:
"We appreciate your review! We are delighted to know that you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Rosa Ferreira
November 14, 2024
5
out of
5
rating by Rosa Ferreira
"I have always had a great experience with the entire staff. I usually deal with Miguel, as I have gotten to know him over the past 10+ years of being insured with State Farm. Any questions and/or concerns I have he is always readily available to help me. Call Gaylord Nelson’s State Farm if you need any insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs just let us know! "
Mike Blievernicht
September 26, 2024
5
out of
5
rating by Mike Blievernicht
"So helpful with my claim for the chip in my windshield"
We responded:
"Thank you Mike for taking the time to leave a great review. "
Kathleen Jameson
September 7, 2024
5
out of
5
rating by Kathleen Jameson
"I have been going to Gaylord Nelson for over 30 years. My grown children use him and several family members. I have nothing but amazing things to say about him and his staff, especially Luz. They are honest, knowledgeable and friendly."
We responded:
"Thank you Kathy for leaving us a great review!! We appreciate your loyalty over the years. We will continue to provide insurance help for you and your family members in any way you need it into the future. "
kathy melvin
August 14, 2024
5
out of
5
rating by kathy melvin
"This office has Lucy who I have had the pleasure of dealing with for over the last 22 years. She is kind, professional and always willing to help me with whatever I need. I moved from the area of the office many years ago but I will never change agencies! I am happy with the service for both my home and several autos. I would recommend this office to all my family and friends!!"
We responded:
"Thank you Kathy for the great review and for being a loyal customer. We don’t take that for granted and strive to improve our office every day. Thank you for recognizing Lucy’s outstanding service and leadership in the office. "
Tweety Hunter
July 3, 2024
5
out of
5
rating by Tweety Hunter
"I've been with State Farm for 11 years and every time I call the office of Gaylord Nelson the staff is ALWAYS so professional. They are so kind, patient and goes out of their way to meet the needs of their customers. I truly appreciate their service!!! Thank you!"
We responded:
"Thank you for taking the time to leave such a positive response about our office. We work hard at trying to provide exceptional service to our customers. We appreciate your business."
Michael Bonds
April 22, 2024
5
out of
5
rating by Michael Bonds
"Miguel was informative, helpful and understanding."
We responded:
"Thank you Michael for the great review!! Appreciate your comments about Miguel and the great job he does!"
Eva Bugayong
April 19, 2024
5
out of
5
rating by Eva Bugayong
"Miguel has been more than Excellent agent to my family through the years. We are happy where we are. It’s more than just business with this guy."
We responded:
"Thank you Eva for the great review and the recognition of Miguel and the great job he does. Miguel works hard at establishing the trusting relationships that we value so much that goes beyond just business as you stated!"
Marissa Gonzalez
April 17, 2024
5
out of
5
rating by Marissa Gonzalez
"Yesica Sierra was very patient and thorough. She deeply explained all the coverage details pertaining my policy during my quote. I am thrilled to say I am now covered with State Farm! & Yesica Sierra is an amazing representative! She goes Above & Beyond !"
We responded:
"Thank you Marissa for the great review. Appreciate you recognizing the great job Yesica did explaining coverages and helping you with your insurance. "
joe eoj
April 9, 2024
5
out of
5
rating by joe eoj
"What a great experience! An insurance company where you actually get to speak to a real person - no fuss, no muss! I was tired of being soaked by my current company and my brother and nephew recommended Gaylord Nelson State Farm Insurance. Lucy spent over an hour with me explaining everything and answering questions I hadn't even thought to ask. She was SO personable and knowledgeable. I highly recommend!!!"
We responded:
"Thank you for the great review and recognizing the great job Lucy does explaining coverages and helping customers make the right choices for their insurance. We appreciate you taking the time to leave us a review!! "
Mark Medwed
March 14, 2024
5
out of
5
rating by Mark Medwed
"Miguel provided me with an excellent policy. The price was competitive. The information on the policy was straight forward."
We responded:
"Thank you Mark for the great review! We appreciate your business and you taking the time to leave us a review!"
Bukola Adeniji
January 30, 2024
5
out of
5
rating by Bukola Adeniji
"We have been with Gaylord Nelson - State Farm Insurance for over 20years now. The customer service is excellent, very professional and prompt response to calls. Lucy is an exceptional contact who is very knowledgeable of all the policies and answers all my questions whenever I contact her. Overall, I will recommend to anyone who needs a great service."
We responded:
"Thank you Bukola for the great review!! We value your business and appreciate the long term loyalty. We don’t take it for granted. We hope to continue to earn your trust for all your insurance needs. Thank you for recognizing Lucy’s efforts. She has over 20 years experience at my office and does an outstanding job. "
Bernice Munoz
January 25, 2024
5
out of
5
rating by Bernice Munoz
"After two decades with Allstate we decided to make the move to State Farm and Luz made the transition painless. Luz is the definition of customer service cannot express how easy it was to talk to her and she answered every single one of our questions without making us feel like we were a bother!"
We responded:
"Thank you Bernice for the great review! We pride ourselves in customer service and providing the right insurance coverages for your situation. Again thank you for taking the time to giving us a review! "
Jermaine Humphrey
January 7, 2024
5
out of
5
rating by Jermaine Humphrey
"I’ve been a client of Gaylord and team since 2005 when I first moved to Chicago. His team has been providing excellent customer for almost 20 years. It first started with rental insurance, then home owners insurance, then car, and now life policies. Big thanks to Luz and her patience. She took her time to answer each of my questions, provided honest feedback and offered the best fit products based on my family needs. Overall it was her attention to detail that ultimately helped my wife and I add this additional policy with State Farm. Thanks for all of your help Luz. Gaylord, you have a gem with her on your team."
We responded:
"Jermaine, first of all thank you for your loyalty over the years and complimenting our customer service. I am happy Luz was able to help you with getting your life insurance in place. Luz has been with my agency over 20 years now and I am blessed to have her on the team. I appreciate your recognition of Luz and her excellent qualities. Lastly, thank you for taking the time to write such a great review!! "
Ken Petropulos
November 10, 2023
5
out of
5
rating by Ken Petropulos
"Gaylord and Luz are the best. They went over every option and possible discount. Luz gave me hours of time to make sure policies and discounts were correct and went the extra mile unlike other insurance companies. Don’t hesitate to use this location. They are the most personable and friendly carrier I have ever dealt with!"
We responded:
"Thank you Ken for the great review!! We appreciate your business and glad Luz was able to handle all your concerns about your coverages. We value the relationship we have built up over the years and are glad we can continue serving your insurance needs into the future!"
Quiana Gholston
November 1, 2023
5
out of
5
rating by Quiana Gholston
"She was positive polite.. understanding concern.. patient..well spoken..made me feel comfortable...her name is Lucy.... thank you state farm"
We responded:
"Thank you Quiana for recognizing Lucy’s exceptional customer service skills. Our goal is always to serve the best needs of our customers!! We appreciate the great review!"
Becky
September 27, 2023
5
out of
5
rating by Becky
"Yessica was understanding of my situation helped with finding a solution for my monthly payment and explained the penalties. Thank you!"
We responded:
"I am happy Yessie was able to make things work for you!! Thank you for taking the time to leave your comments and give us a great review!!"
Nick Facius
September 21, 2023
5
out of
5
rating by Nick Facius
"Lucy is fantastic and does an excellent job!"
We responded:
"Thank you Nick for the great review!"